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FAQs

How do I access the data once it is exported?
Sync Solver - Health to CSV generates files in the Application's Documents directory, which can be accessed via iTunes.
Click here for step-by-step instructions
Why does it need read access to the data in Health?
The app must be granted access to read your Health data in order perform the export to CSV.
What types of anonymous usage data do you collect and why?
The primary type of anonymous usage data that we collect is error and diagnostic information, which helps us find and correct issues and improve the stability of the app. We also collect performance information, which helps us determine how to make the app faster and more responsive.

Usage data does not, and will never include identifying information or your Health data. If you want to disable sending anonymous usage data, open the iOS Settings app, navigate to Sync Solver > Send Anonymous Usage Data and turn the switch off.
What is your privacy policy?
Our privacy policy can be found by clicking the link at the bottom of this page.
In short, we do not do anything with your Health data other than upload it to your Fitbit account.
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